Frequently Asked Questions about the Backpack Administered Energy Star Account
What is a Backpack Administered Energy Star Account?
A Backpack Administered Energy Star Account is:
- Account Set up by the Backpack Team
- Account name includes "(BP)" at the end of the building name
- Data syncs seamlessly between Backpack & Energy Star Portfolio Manager (ESPM)
- Backpack corrects all data errors in ESPM automatically
- Utility Accounts, Property Setup and annual data updates completed in Backpack
- Never login to Energy Star Portfolio Manager again!
Why do I need a Backpack Administered Account?
A Backpack Administered Account allows the software to seamlessly and automatically push data from the Backpack to the account. This is the best way to keep your data up to date and accurate
Who Creates the Backpack Administered Account?
The Backpack team creates a Backpack Administered account for every building we onboard.
I need access to my Backpack Administered Account for myself or others - how do I request that?
You can reach out to support@backpacknetworks.com to request access. Please include names and emails in the request. A Backpack support team member will respond within 24 hours.
I already have an ESPM account, can I connect that to my Backpack?
Yes, an existing ESPM account can be connected to Backpack. A non-Backpack Administered account will NOT Include the following services after 6/30/2024:
- Utility data is not sync'd between the Backpack and this account
- Data corrections are not supported by the Backpack Team
- Annual updates for occupancy, workstations, etc. are not supported by Backpack
- The account will need to be maintained in ESPM by the customer
I have an existing ESPM account but I would like to switch to a Backpack Administered Account, can I do that?
Yes, an existing account can be tied to your Backpack and data associated to that account can be viewed in the Backpack via our "Historical Data" feature. Learn more about linking your ESPM account here.
I have a Backpack Administered account that includes data from my old ESPM account, why is that?
When creating your Backpack Administered account, we work to ensure that there is sufficient historical utility and property data to accurately describe the building. This generally means we bring in 12 months of utility data, sometimes more or less depending on the quality of that data. Having this historical data in the Backpack Administered account is important so you can track your building's performance year over year. Once the Backpack Administered account is created, all future data is updated by Backpack. Learn more about viewing historical Energy Star data in backpack.