The first site visit completes two goals. Backpack Gateway integration and utility meter documentation.
Building Integration
Please keep in mind, not all buildings will need the first site visit nor will all buildings have a BAS system. Your Onboarding Coordinator will help you navigate this process before the field technician is dispatched to the property.
Gateway Install & Utility Meter Install
Please note: If your building has a BAS we will complete site visits one and two. It your building does not, please move on to site visit two
Time Needed:
About 30 Minutes for Property & Lighting Interviews
1 to 3 hours for Site Walk-Through
A technician will complete the following:
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The field tech will need to be escorted to the location of the BAS. Here, they will install Backpack’s Gateway and connect it to the BAS*. (If you are unsure of your BAS status or have questions about site visit one, reach out to your onboarding coordinator.)
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The field tech will need to be escorted to the location of the building’s electrical meters. Here, they will document the location and configuration of the building's utility meters that are paid for by your building’s ownership. In this step, your field technician will be taking photos of the meters as well as documenting their numbers. Any sub-meters as paid for by tenants will not require documentation.
*The Gateway is a read-only physical device that allows data to flow from your BAS into the software. The Gateway will need to be installed close to the BAS or a network connected to the BAS. An electrical outlet will also be required.