Before your on-site visit(s), there are a few tasks that need to be accomplished. Learn more about how to prepare for your walk-throughs and what technologies will be a part of the process.
Please keep in mind, not all buildings will need the first site visit nor will all buildings have a BAS system. Your Onboarding Coordinator will help you navigate this process before the field technician is dispatched to the property.
The Gateway is a physical device that allows Backpack to connect to your building’s BAS. During your first site visit, the field technician will plug the Gateway into an ethernet port on a switch or router that is connected to the BAS network. In anticipation of the first visit, the property manager or building engineer should be prepared to guide our field tech to the ethernet port on the switch or router, an area of the building with standard or representative lighting fixtures, as well as the building’s main utility meters.
The field tech will take care of the physical installation of the Gateway while the Backpack Software will begin reading and integrating your data for Site Visit Two using the BAS.
Please identify the location of the ethernet port or router PRIOR to the first site visit. Reach out to your onboarding coordinator if you have any questions about the install.
Occasionally, we will need to enter tenant spaces. Please, notify us if there are any tenants whose space are restricted.
A building representative, typically a building engineer or property manager, is required for both visits. This person will need to be able to access mechanical areas and answer general questions. We suggest a building engineer as this person likely has a more thorough understanding of your building.