---
title: Onboarding | Support Center
description: Everything you need to know to unlock the power of Backpack.
---

[Skip to content](https://kb.backpacknetworks.com/onboarding#main-content)

![Backpack-Horizontal-Color-Dark@2x-1.png\]](https://kb.backpacknetworks.com/hs-fs/hubfs/Backpack-Horizontal-Color-Dark@2x-1.png?width=177&height=36&name=Backpack-Horizontal-Color-Dark@2x-1.png)

Open main navigation

Close main navigation

 Backpack Support Center

- There are no suggestions because the search field is empty.

1. [Support Center](https://kb.backpacknetworks.com/)
2. [Onboarding](https://kb.backpacknetworks.com/onboarding)

# Onboarding

 Everything you need to know to unlock the power of Backpack.

- [What is a Gateway?](https://kb.backpacknetworks.com/what-is-a-gateway)

## Onboarding

- [Backpack Site Visit: Everything You Need to Know](https://kb.backpacknetworks.com/site-visit-everything-you-need-to-know)

- [Using Backpack](https://kb.backpacknetworks.com/using-backpack#main-content)

    - [Energy Star](https://kb.backpacknetworks.com/using-backpack#energy-star)
    - [Utilities and Credentials](https://kb.backpacknetworks.com/using-backpack#utilities-and-credentials)
    - [Equipment](https://kb.backpacknetworks.com/using-backpack#equipment)
    - [Projects](https://kb.backpacknetworks.com/using-backpack#projects)
    - [Documents](https://kb.backpacknetworks.com/using-backpack#documents)
    - [Environmental Impact](https://kb.backpacknetworks.com/using-backpack#environmental-impact)
    - [Vendor Management](https://kb.backpacknetworks.com/using-backpack#vendor-management)
    - [Operations Page](https://kb.backpacknetworks.com/using-backpack#operations-page)
    - [Overview Page](https://kb.backpacknetworks.com/using-backpack#overview-page)
    - [Contact Us](https://kb.backpacknetworks.com/using-backpack#contact-us)
    - [Menus](https://kb.backpacknetworks.com/using-backpack#menus)
    - [Certifications](https://kb.backpacknetworks.com/using-backpack#certifications)
    - [Budgeting with Backpack](https://kb.backpacknetworks.com/using-backpack#budgeting-with-backpack)
- [Onboarding](https://kb.backpacknetworks.com/onboarding#main-content)

    - [Onboarding](https://kb.backpacknetworks.com/onboarding#onboarding)
- [Manage Users & Property Access](https://kb.backpacknetworks.com/manage-users-property-access#main-content)

    - [Managing Users & Property Access in Backpack](https://kb.backpacknetworks.com/manage-users-property-access#managing-users-property-access-in-backpack)
- [Reports & Notifications](https://kb.backpacknetworks.com/reports-notifications#main-content)

    - [Portfolio Level](https://kb.backpacknetworks.com/reports-notifications#portfolio-level)
    - [Notifications](https://kb.backpacknetworks.com/reports-notifications#notifications)
- [Rewards](https://kb.backpacknetworks.com/rewards#main-content)

    - [Rewards](https://kb.backpacknetworks.com/rewards#rewards)
- [FAQ](https://kb.backpacknetworks.com/faq#main-content)

    - [FAQ](https://kb.backpacknetworks.com/faq#faq)

[![Backpack-Horizontal-Color-White@2x](https://kb.backpacknetworks.com/hs-fs/hubfs/Backpack-Horizontal-Color-White@2x.png?width=185&height=38&name=Backpack-Horizontal-Color-White@2x.png "Backpack-Horizontal-Color-White@2x")](https://backpacknetworks.com/)

Questions? Contact Support

Support@backpacknetworks.com

Copyright © 2025, Backpack Networks