---
title: How to Contact Backpack
description: Reaching a real person for help with questions or to provide feedback is easy with Backpack!
---

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1. [Support Center](https://kb.backpacknetworks.com/?hsLang=en)
2. [Using Backpack](https://kb.backpacknetworks.com/using-backpack?hsLang=en)
3. [Contact Us](https://kb.backpacknetworks.com/using-backpack?hsLang=en#contact-us)

# How to Contact Backpack

## Reaching a real person for help with questions or to provide feedback is easy with Backpack!

### Chat with Backpack

When logged into Backpack, click on the chat icon in the bottom right corner of the screen.  Our support team is available Monday - Friday during business hours for the central timezone.  If you need help and the chat team isn't available you can leave a message in the chat box and we will respond on the next business day. Be sure to include your email address for us to get back to you.  Or - use one of the other methods outlined below to contact us.

### Email Backpack

Email the our main support team at support@backpacknetworks.com.  If they can't help you they can get you to someone who can!

### Call Backpack

We love to chat on the phone too - email our support team and ask that someone call you! Or, many of our team members have a phone number in their signature line, feel free to reach out to any of us - we are here to help!

### Send Backpack mail

Our corporate office is located in Coral Gables, Florida. Send any correspondence, including official notices, to: 201 Alhambra, Ste. 510, Coral Gables, FL  33134.

 

- [Using Backpack](https://kb.backpacknetworks.com/using-backpack?hsLang=en#main-content)

    - [Energy Star](https://kb.backpacknetworks.com/using-backpack?hsLang=en#energy-star)
    - [Utilities and Credentials](https://kb.backpacknetworks.com/using-backpack?hsLang=en#utilities-and-credentials)
    - [Equipment](https://kb.backpacknetworks.com/using-backpack?hsLang=en#equipment)
    - [Projects](https://kb.backpacknetworks.com/using-backpack?hsLang=en#projects)
    - [Documents](https://kb.backpacknetworks.com/using-backpack?hsLang=en#documents)
    - [Environmental Impact](https://kb.backpacknetworks.com/using-backpack?hsLang=en#environmental-impact)
    - [Vendor Management](https://kb.backpacknetworks.com/using-backpack?hsLang=en#vendor-management)
    - [Operations Page](https://kb.backpacknetworks.com/using-backpack?hsLang=en#operations-page)
    - [Overview Page](https://kb.backpacknetworks.com/using-backpack?hsLang=en#overview-page)
    - [Contact Us](https://kb.backpacknetworks.com/using-backpack?hsLang=en#contact-us)
    - [Menus](https://kb.backpacknetworks.com/using-backpack?hsLang=en#menus)
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    - [Budgeting with Backpack](https://kb.backpacknetworks.com/using-backpack?hsLang=en#budgeting-with-backpack)
- [Onboarding](https://kb.backpacknetworks.com/onboarding?hsLang=en#main-content)

    - [Onboarding](https://kb.backpacknetworks.com/onboarding?hsLang=en#onboarding)
- [Manage Users & Property Access](https://kb.backpacknetworks.com/manage-users-property-access?hsLang=en#main-content)

    - [Managing Users & Property Access in Backpack](https://kb.backpacknetworks.com/manage-users-property-access?hsLang=en#managing-users-property-access-in-backpack)
- [Reports & Notifications](https://kb.backpacknetworks.com/reports-notifications?hsLang=en#main-content)

    - [Portfolio Level](https://kb.backpacknetworks.com/reports-notifications?hsLang=en#portfolio-level)
    - [Notifications](https://kb.backpacknetworks.com/reports-notifications?hsLang=en#notifications)
- [Rewards](https://kb.backpacknetworks.com/rewards?hsLang=en#main-content)

    - [Rewards](https://kb.backpacknetworks.com/rewards?hsLang=en#rewards)
- [FAQ](https://kb.backpacknetworks.com/faq?hsLang=en#main-content)

    - [FAQ](https://kb.backpacknetworks.com/faq?hsLang=en#faq)

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