Reaching a real person for help with questions or to provide feedback is easy with Backpack!
Chat with Backpack
When logged into Backpack, click on the chat icon in the bottom right corner of the screen. Our support team is available Monday - Friday during business hours for the central timezone. If you need help and the chat team isn't available you can leave a message in the chat box and we will respond on the next business day. Be sure to include your email address for us to get back to you. Or - use one of the other methods outlined below to contact us.
Email Backpack
Email the our main support team at support@backpacknetworks.com. If they can't help you they can get you to someone who can!
Call Backpack
We love to chat on the phone too - email our support team and ask that someone call you! Or, many of our team members have a phone number in their signature line, feel free to reach out to any of us - we are here to help!
Send Backpack mail
Our corporate office is located in Coral Gables, Florida. Send any correspondence, including official notices, to: 201 Alhambra, Ste. 510, Coral Gables, FL 33134.